Shopping Guide
Step-by-step guide to shopping on Baumarkt website easily and quickly
1. Search for Products
You can search for products in several ways:
- Direct Search: Use the search bar at the top of the page, enter product name or related keywords
- Browse by Category: Select product categories from the main menu (Furniture, Home Appliances, Sanitary Equipment, etc.)
- Filter Products: Use filters by price, brand, size, color to find suitable products
- View Featured Products: Visit the homepage to see promotional and latest products
2. View Product Details
After finding a product of interest, click on it to view detailed information:
- Product Images: View multiple angles and details of the product
- Product Information: Description, size, material, color, brand
- Price and Promotions: Original price, promotional price (if any), installment information
- Customer Reviews: View comments and reviews from customers who have purchased
- Related Products: Suggestions for similar or complementary products
3. Add to Cart
When you have selected a suitable product:
- Select Quantity: Enter the quantity of products you want to buy
- Select Variants (if any): Choose color, size, or other options
- Click "Add to Cart": The product will be added to your cart
- Continue Shopping or Checkout: You can continue shopping or proceed to checkout
4. Checkout
When ready to checkout:
- Review Cart: Check products, quantity, and total amount
- Enter Delivery Information:
- Recipient's full name
- Contact phone number
- Detailed delivery address
- Notes (if any)
- Select Payment Method:
- Cash on Delivery (COD)
- Bank Transfer
- Installment (if eligible)
- Confirm Order: Review all information and click "Place Order"
5. Order Confirmation
After Baumarkt staff creates a contract and confirms the order with the customer:
- Receive Confirmation Email: You will receive an order confirmation email with order number
- Check Order Status: Log in to your account to track order status
- Contact Support: If you have any questions, contact hotline 094 499 8959 or email info@baumarkt.vn
6. Important Notes
- Check Information: Please carefully check order information before confirming
- Delivery Address: Ensure delivery address is accurate and someone is available to receive
- Payment: For bank transfer payments, please transfer within 24 hours to ensure quick order processing
- Cancel Order: You can cancel your order at any time before sales staff confirms the order
- Returns: Customers have the right to return within 7 days from receipt date if there is a manufacturer defect
7. Frequently Asked Questions
How do I register an account?
You can register an account by clicking the "Login/Register" button at the top right, then select "Register" and fill in the required information.
Can I shop without registering?
Yes, you can shop without registering an account. However, registering will help you track orders more easily and receive more offers.
What is the delivery time?
For available products: 3-7 business days. For custom orders: 20-25 business days. Time may vary depending on delivery location.
How is shipping fee calculated?
Shipping fee is calculated based on distance and product weight. You can view details on the Shipping & Delivery page.
8. Need More Support?
If you encounter any difficulties during shopping, please contact us: