Shipping & Delivery Information

Delivery time is calculated from the order confirmation date and successful payment:

• In-stock Products: 3-7 business days (excluding Saturdays, Sundays and holidays)
• Custom Orders: 20-25 business days (depending on complexity and quantity)
• Complete Furniture Packages: 15-30 business days (including preparation and installation time)
• Express Delivery: Express delivery can be requested with additional fees (contact for details)

Shipping fees are calculated based on the following factors:

• Distance: From warehouse/delivery point to delivery address
• Size and Weight: Large or heavy products will have higher shipping fees
• Product Type: Fragile products or those requiring special handling
• Additional Services: Installation, carrying to higher floors

Shipping fees will be calculated and clearly displayed during the ordering process. Customers can view detailed shipping fees before confirming the order.

1. Order Confirmation: After successful payment, Baumarkt will confirm the order and notify expected delivery time
2. Product Preparation: Goods are carefully packaged to ensure safety during transportation
3. Delivery Notification: Delivery staff will contact 1-2 days in advance to confirm address and delivery time
4. Delivery: Delivery staff will arrive at the correct address and scheduled time
5. Inspection and Signing: Customers should inspect goods before signing, ensuring correct products and condition
6. Installation (if applicable): Staff will proceed with installation as requested (with additional fees if applicable)

• Customers need to provide accurate and complete delivery address
• Someone must be available to receive goods at the delivery address during business hours (8:00 - 17:00)
• Ensure access road and space sufficient for trucks and delivery staff to access
• If no one is available, the order will be redelivered the next day (maximum 3 times)
• After 3 unsuccessful delivery attempts, the order will be returned to warehouse and customer will bear return shipping fees
• For large products, customers need to ensure there is an elevator or suitable transport route

Baumarkt commits to professional packaging to ensure safety during transportation:

• Using specialized packaging materials, shockproof and moisture-resistant
• Individual packaging for each product, avoiding collisions
• Clear labeling with order information and handling instructions
• For fragile products, using sturdy carton boxes and special protective materials
• Clear notes on placement direction, avoiding reverse or upside-down placement

7.1. Goods Damaged During Transportation

• Customers should refuse to receive goods and clearly note on the delivery receipt
• Take photos as evidence and contact Baumarkt immediately
• Baumarkt will send a new product or refund depending on the situation
• No shipping fees in this case

7.2. Wrong Address or Wrong Product Delivery

• Contact hotline immediately for support
• Baumarkt will adjust and redeliver correct product/address as soon as possible
• No shipping fees in case of Baumarkt's error

7.3. Late Delivery

• If delivery is later than committed time, Baumarkt will notify and explain the reason
• In case of delay due to Baumarkt's error, customers may receive compensation or reduced shipping fees
• Contact hotline for support and resolution